Billing

Billing questions.

What is chargevault?
Chargevault is our third party subscription system that we use for billing. You will occasionally see the Chargevault name on your statement or when filling ...
Mon, 22 Oct, 2012 at 6:25 PM
I can't find my PayPal subscription!
We do not use traditional PayPal Subscriptions. We use what are called "Preapproved Payments." The advantage of this is that we have flexibility w...
Mon, 12 Aug, 2013 at 6:12 AM
How do I cancel my subscription?
To cancel your subscription, please contact us and we will take care of it ASAP.
Fri, 18 Apr, 2014 at 7:25 AM
How do I switch plans?
Switching plans can involve a large combination of changes. If you want to change your plan, please contact us and we will work with you to figure out the be...
Wed, 1 Aug, 2012 at 11:47 PM
How do I refresh my proxies?
We allow you to refresh your proxies once per month. Please contact us and we will take care of it for you.
Mon, 3 Mar, 2014 at 4:10 PM
My payment was declined (PayPal)
If you get an email saying your PayPal payment was declined, the most frequent cause is that you do not have a verified credit card attached to your PayPal ...
Fri, 30 May, 2014 at 11:51 PM